Legal

Privacy Policy

How Vision Lab collects, uses, stores, and protects data across its applications, websites, games, and services.

1. Introduction

Vision Lab (“we”, “our”, or “us”) is committed to protecting the privacy and personal data of users of our digital services, mobile applications, and VR/XR applications for Meta Quest, including the Jump Rope XR application. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our products and services (collectively referred to as the “Service”).

2. Personal Data from Meta Platform Features

Jump Rope XR uses Meta Horizon Platform Features. When you use the app and grant access through Meta permissions, the app may collect and process the following Meta Platform data:

  • USER_ID - a unique Meta user identifier used to associate app progress, leaderboards, achievements, entitlements, subscriptions, purchases, and support requests with the correct Meta account.
  • USER_PROFILE - limited profile information provided by Meta, such as display name, username, profile image, or other profile-related information, used to personalize the in-app experience, show player identity in supported social or leaderboard features, and provide support.
  • AVATARS - Meta avatar information, such as avatar appearance or avatar-related metadata provided by Meta, used to display your avatar inside the app or in supported social, multiplayer, leaderboard, or profile-related features.
  • SUBSCRIPTIONS - subscription status, subscription product identifiers, entitlement status, and related subscription confirmation information used to verify access to subscription-based features, restore subscriptions, and provide customer support.
  • IAP - in-app purchase status, purchased product identifiers, entitlement information, and transaction confirmation information used to verify purchased content, unlock premium features, restore purchases, and prevent fraud or abuse.

We do not directly collect or store your payment card number, billing address, or payment credentials. Payment processing is handled by Meta or the applicable platform provider.

We do not sell personal data and we do not use Meta Platform data for third-party advertising.

3. Why We Collect This Data

We use the Meta Platform data described above only to operate and support Jump Rope XR and related Vision Lab services. This includes:

  • Displaying and maintaining leaderboards, player identity, and supported social features
  • Displaying Meta avatars where avatar features are supported
  • Tracking and unlocking achievements, progress, and app state
  • Processing platform events and analytics allowed by Meta
  • Entitlement verification to confirm legitimate ownership of the app and access to premium content
  • Verifying, restoring, and supporting subscriptions and in-app purchases
  • Synchronizing your game progress between sessions
  • Preventing fraud, abuse, unauthorized access, and technical misuse
  • Responding to user support, privacy, and data deletion requests

We do not use personal data for advertising, user profiling, or selling data to third parties.

4. Non-Personal Data

We may collect non-personal, aggregated data related to how you use Jump Rope XR, such as:

  • Gameplay session duration
  • Device type and technical performance metrics
  • Crash logs and error reports
  • Anonymous usage statistics

This information is used to improve app stability, performance, and user experience and is not used to identify you personally.

5. How We Store and Protect Data

We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration.

  • Data is stored on secure servers.
  • Access is limited to authorized personnel who need it to operate and improve the app.
  • We never sell or rent your data to third parties.

6. General, Fitness, and Tracking Data

General Data

  • Technical information, such as device type, operating system, and general location.
  • Anonymized activity data related to the use of the Service.

Fitness Data

  • Aggregated physical activity data, such as total hours of activity.
  • This data is not linked to individual users and is used solely for analyzing general trends.

Cookies and Tracking

  • We use cookies and similar technologies to enhance the user experience and for analytics. Users can manage cookie settings in their browser.

7. Use of Data

The collected data is used for:

  • Operating, maintaining, and improving the Service.
  • Optimizing the user experience and personalization.
  • Conducting analytics and research to enhance our products.

8. Children’s Privacy

Our Service is not intended for children under the age of 13. We do not collect personal information from children under 13. If we become aware that we have inadvertently received such information, we will delete it in accordance with COPPA and other legal requirements.

9. Multiplayer and Social Features

The Service may include player interaction features, such as multiplayer mode, avatars, player profiles, achievements, and leaderboards. These features may display limited Meta profile or avatar information to other users where needed for the feature to work, for example showing a display name, avatar, score, rank, or achievement. We limit this use to app functionality and do not sell this information.

10. Data Sharing with Third Parties

We do not share personal data with third parties except in the following cases:

  • Service Providers: We may share data with partners who assist in operating the Service, such as hosting, analytics, and technical support. They are required to process data in accordance with applicable laws.
  • Legal Requirements: We may disclose information in response to lawful requests from government authorities.
  • Business Transactions: In the event of a merger, acquisition, or asset sale, data may be transferred to the new owner while maintaining compliance with this Privacy Policy.

11. Data Security and Retention

We implement appropriate technical and organizational measures to protect data from unauthorized access, loss, or misuse. However, no system guarantees absolute security, and users interact with the Service at their own risk.

We retain data only for as long as necessary to fulfill the purposes stated in this Policy or as required by law. Once this period ends, the data is deleted or anonymized.

12. International Data Transfers

Data may be transferred and stored outside your country of residence, including in countries with different data protection levels. We ensure that such transfers comply with applicable laws, including GDPR.

13. Your Rights

Under GDPR and other laws, you have the right to:

  • Access your data and request corrections.
  • Request the deletion of your data.
  • Object to or restrict the processing of your data in certain cases.

To exercise any of these rights, including deletion of Jump Rope XR data associated with your Meta account, please contact us at contact@visionlab.pro with the subject line "Data Deletion Request". If possible, include your Meta USER_ID or enough information for us to identify the relevant account data.

After receiving a valid deletion request, we will delete or anonymize personal data associated with your account within 30 days, unless we are required to retain certain information for legal, security, fraud prevention, accounting, or platform compliance purposes. Purchase and subscription records may also remain available through Meta or the applicable platform provider according to their policies.

14. Cookies and Similar Technologies

We use cookies for:

  • Authentication: Verifying user accounts.
  • Performance and Preferences: Optimizing user experience.
  • Analytics: Understanding Service usage.

Users can manage cookies via their browser settings.

15. Changes to the Privacy Policy

We reserve the right to modify this Policy at any time. If significant changes are made, we will update the Effective Date and, if necessary, notify users. Continued use of the Service after changes means acceptance of the updated policy.

16. In-App Purchases and Downloadable Content

Jump Rope XR uses the Meta In-App Purchases (IAP) feature to support subscriptions. Access to the Meta IAP feature is necessary for the app to check whether a subscription product is available for the user and whether the user's Meta account has an active subscription entitlement.

The app uses this information to:

  • determine whether a Jump Rope XR subscription is available for the user's Meta account;
  • display the appropriate subscription offer inside the app when a subscription is available;
  • verify whether the user has an active subscription entitlement;
  • unlock subscription-based features and content for eligible users;
  • restore subscription access when the user reinstalls the app or uses another supported device;
  • avoid showing purchase options or premium access incorrectly.

This feature adds value for users by ensuring that they see the correct subscription options and can access the features included with their subscription without needing to purchase access again. Without access to Meta IAP, Jump Rope XR would not be able to reliably determine subscription availability, confirm active subscription access, restore subscription entitlements, or provide subscription-based functionality correctly.

Jump Rope XR may also use downloadable content associated with a subscription to deliver additional workout programs, virtual environments, music packs, or future content updates to eligible users.

Purchase-related information processed by the app may include:

  • subscription availability;
  • subscription status and entitlement information;
  • subscription or product identifiers;
  • purchased content identifiers, where applicable;
  • transaction confirmations provided by Meta.

All payments and transaction processing are handled securely by Meta. Vision Lab processes purchase, subscription, entitlement, and transaction confirmation information provided by Meta only to verify subscription availability and access, restore entitlements, deliver eligible content, prevent fraud, and provide support. We do not directly collect or store users' payment card information.

By using In-App Purchases, subscriptions, or downloadable content, users also agree to the terms and policies of the respective platform provider.

For further information on payments made through Meta Quest, please visit https://www.oculus.com/legal/privacy-policy-for-oculus-account-users/.

17. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Email: contact@visionlab.pro